ORDER PROCESS

1. Send your artwork to support@instagobo.com.
2. Wait for the proof and confirm the final design. 
3. Choose the right size and place the order.
4. 2-5 business days for production and 5-10 business days for delivery.

ARTWORK FORMAT

The vector artwork will be the best for the final design and gobo production. Please convert text to outlines or vector art. This prevents possible problems with font substitutions and interpretations. 

The file format should preferably be:

• .ai
• .eps
• .cdr
• .pdf
• .png
• .svg

HOW TO DEFINE THE COLOR OF THE GOBO?

TURNAROUND TIME

• Size E: 2 working days for production and 5-10 days for delivery.
• Other sizes: 2-5 working days for production and 5-10 days for delivery. 
• The preferred carrier is DHL Express.
• The turnaround time reference form is based on the United State. For other regions, please contact support@instagobo.com.

WHAT SIZE GOBO CAN YOU MAKE? 

COLOR CHOICE

We usually match the colors of your artwork with the colors of our Standard Color Palette. Shown here are the colors as Instagbo print equivalents so they can be compared in color books. Gobos are manufactured in an entirely different process from print but we believe this is the easiest way to make color references.

We are able to make virtually any color, but we cannot guarantee the exact match of your colors in the resulting projection due to variations in the fixtures and projection surface. The color of a projected image will always vary from the print color as there is only limited control over the projection environment. The resulting projection color is influenced by factors such as ambient light situation, projection surface color and materials, and color temperature of the light bulb.

* Full-color gobo is not limited in this palette

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• 1-color gobo: white + 1 of colors from the palette
• 2-color gobo: white + 2 of colors from the palette
• 3-color gobo: white + 3 of colors from the palette
• Full-color gobo: any color/gradient color
• Size E: 2 working days for production and 5-10 days for delivery.
  
• Other sizes: 2-5 working days for production and 5-10 days for delivery. 

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Shipping and Delivery

Please note that Instagobo.com reserves the right to cancel any order due to stock availability or information errors. If you require assistance or have any questions, please email us at support@instagobo.com (Office Hours：Mon. – Sat : 9:00am to 6:00pm Sun.: Closed Timezone:GMT+8:00)

We ships worldwide to nearly every country across the global, we employ the services of major, trusted international carriers to ensure your package arrives to your destination fast and securely.We also offer free flat rate shipping on all our products to most destinations.



Order Successful

After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.



Processing

Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

We will carry out strict quality controls on your items and ensure they are properly packed before preparing them for shipment. We are happy to announce that now most orders can be shipped out within 3-5 working days.

Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time. If you have any issues with your order, you can submit a ticket to our Support Center for further assistance. Our dedicated CS team will contact you within 24 hours.



Shipping

Our shipping is by DHL Express,If you need other means of transportation, please contact us.

STANDARD DELIVERY:
1.Time: 15-30 business days.
2.Cost: Free shipping worldwide.

Note: Shipping times may be affected during public holidays and within the promotion periodas manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.

**COVID-19 Notice: Our shipping times may be longer than indicated as changing COVID-19 restrictions affect delivery services. Know that our fulfilment teams continue to send product daily as we take extra precautions to ensure their safety. Thank you for your patience and understanding.



Delivered

Note: For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

• One-color glass - Usually 6 working days
• Two-color Glass - Usually 6 working days
• Three-color Glass - Usually 9 working days
• Full-Colour Glass - Usually 9 working days

Advisory: When reproducing gobos the turnaround time may be affected by the following factors:

Low-quality artwork. If the artwork provided requires redrawing or retouching this will impact on the deadlines we are able to work to. For tips on providing us with the best quality artwork please click here
Large quantities. If you do place a large order this may also lead to an increased turnaround time. To discuss this in more detail please email support@Instagobo.com.


Tax

Kindly note that all packages are shipped from different Warehouses. Our items are shipping duty unpaid and therefore import tax may occur depending on your country’s Customs and the shipping method. You may check with your local Customs Office for more information.



Contact Us

If any issue during the shipping time or after received the item, please feel free to contact us, our customer service representatives will offer you a satisfying solution.

contact information:

Email:Support@instagobo.com

Office Hours：Mon. – Sat : 9:00am to 6:00pm Sun.: Closed